User Satisfaction Survey
The user satisfaction survey is an important tool to detect user needs, and potentially user feedback could be integrated into the planning process of official statistics. All national statistical institutes (NSIs) are concerned with a great number of different users, all having different expectations concerning the quality of products and services. One of the key problems identified very early was how to measure and take user requirements into account since different user categories have different needs that might often be in contradiction.
User Satisfaction Survey, 2017